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Terms & Conditions

If you are not registering as a business and are instead an individual you will need to call us on +44 (0) 1384 895000 for verification that registration will be acceptable by the Company.

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website (our site) to you.  Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site.  You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. 

You should print a copy of these terms and conditions for future reference.

Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them.  Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

1. Information about us

1.1 We operate the website We are Euro Products Ltd, a company registered in England and Wales under company number 01734715 and with our registered office at Yardley House, Yardley Street, Stourbridge, West Midlands DY9 7AT which is also our main trading address. Our VAT number is GB 547 6913 09. We do not automatically sell to individuals who are not businesses. If you are a private consumer then you must contact us separately by email and not proceed with this order. 

2. Service availability

2.1 Our site is only intended for use by businesses resident in those countries which are not restricted or prohibited by the government, and/or subject to trade embargos for exports and/or imports (Excluded Countries). A list of those in the Excluded Countries is available from the British Foreign Office website.

We do not accept orders from businesses or individuals inside the Excluded Countries or from businesses who intend to re-export to an end-user within the Excluded Countries. We reserve the right before acceptance of an order to ask for the final destination of our products from you the customer.  

3. Your status

By placing an order through our site or by email to, you warrant that:

(a) you are a business and are accepting these terms and conditions on behalf of a business;

(b) you are legally capable of entering into binding contracts; and

(c) you are at least 18 years old;

(d) you are not resident in one of the Excluded Countries; and

(e) you are not accessing our site from an Excluded Country.

(f) you  are not exporting to an end user within the Excluded Countries.

4. How the contract is formed between you and us

4.1 After placing an order either through the website or by email to, you will receive an e-mail from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us, and we will send you an email confirming acceptance to you of the order and that payment has been received (Order Confirmation).  The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.  

4.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

4.3 Neither a request from you for us to provide a quote nor the provision by us of a quote will form a contract. Any quote provided by us will only remain valid for 30 days from the date appearing on the quote. Any quote provided by us remain subject to alteration or revocation and does not constitute an offer from us. A contract will only be formed as outlined in clause 4.1.

5. Availability and delivery

5.1 Your order will be fulfilled on the date of dispatch which will be as near to the estimated delivery date stated in the Order Confirmation unless there are exceptional circumstances.  

5.2 Products will be available for delivery ex-works and will not be cleared for export or loaded onto any delivery vehicle if you have selected to arrange your own courier collection from our trading address. 

5.3 Unless you have selected our preferred courier UPS then it is your responsibility to arrange for collection of the Product from our Trading Address. If you wish to use a different courier to UPS then all related charges and arrangements will be your sole responsibility including any duty or taxes in any country of destination as applicable. 

5.4 If the Product is to be delivered by our preferred courier UPS then the shipping cost/delivery charge is payment for shipping only and does not include any duty or taxes that may be payable in any country of destination which are your sole responsibility. 

6. Risk and title

6.1 The Products will be your responsibility from the date of dispatch.

6.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

7. Price and payment

7.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.  

7.2 Unless otherwise agreed by us all payments shall be made by you in £sterling. 

7.3 Product prices exclude VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

7.4 Product prices do not include packing, transport, delivery charges; taxes or charges.  

7.5 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

7.6 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it. 

7.7 If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

7.8 Payment for all Products must be by credit or debit card.  We accept payment with Visa, Visa Delta, Visa Electron UK Debit, Mastercard and UK Maestro.  

7.9 We use Sage Pay to collect/process transaction information and take payments on the website.

8. Our refunds policy

8.1 Our Products are made to measure specifically to fulfil order received. If upon inspecting the Products delivered you suspect it may be defective or does not meet the order placed then you must contact us within 5 calendar days of receipt of the Product. The Product must be returned to us for inspection. If the Product is defective or not in accordance with the order placed we refund any applicable delivery charges and any reasonable costs you incur in returning the item to us and either repair the Product or send out replacement Product. Any refund is solely at our discretion. 

9. Warranty

We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.  

10. Our liability to a business

10.1 Subject to clause 10.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.

10.2 Subject to clause 10.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses result from our deliberate breach:

(a) loss of income or revenue;

(b) loss of business;

(c) loss of profits;

(d) loss of anticipated savings;

(e) loss of data; or

(f) waste of management or office time.

However, this clause 10.2 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 10.2.

10.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); 

(d) defective products under the Consumer Protection Act 1987; or

(e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

11. Complaints

11.1 Any complaint must be sent in writing to our Registered Office or by email to no later than 5 calendar days from the delivery date for the attention of the Managing Director. 

12. Import duty & Conformity With Country Specific Regulations 

12.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.

12.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws. Unless otherwise agreed by us the Product will be deemed to conform to the Contract if they satisfy the applicable regulations in England and Wales. 

13. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

14. Notices and communications

All notices given by you to us must be given to Euro Products Limited at Yardley House, Yardley Street, Stourbridge, West Midlands DY9 7AT. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

15. Transfer of rights and obligations if you are a business

15.1 The contract between you and us is binding on you and us and on our respective successors and assignees.  

15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.  

15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16. Events outside our control

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).  

16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) impossibility of the use of public or private telecommunications networks;

(f) the acts, decrees, legislation, regulations or restrictions of any government; and

(g) pandemic or epidemic.

16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17. Waiver

17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

17.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

17.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.

18. Severability

If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

19. Entire agreement

19.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

19.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

19.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

19.4 Nothing in this clause limits or excludes any liability for fraud.

20. Our right to vary these terms and conditions

20.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.  

20.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

20.3 A waiver of any right or remedy under the Contract is only effective if given in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy. 

21. Law and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales. 

22. Third party rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

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